FAQ

Our 1L bottle is designed for both you and your dog. The insulated bottle keeps your water cold, while the twist-off base becomes a bowl for food or water on the go. Hydration, simplified.

A botanical shampoo and conditioning spritz made with natural, lick-safe ingredients. They're gentle on skin, lightly scented, and designed for softness between every adventure.

Yes. Our hydration and bath products are made with high-quality materials and natural formulas suitable for dogs of all sizes and coat types.

Yes, the spritz is perfect for in-between bath days. It freshens and softens the coat with no rinsing needed.

Yes, we ship across Australia and internationally. Shipping rates and delivery times are calculated at checkout based on your location.

Water bottles: Dispatched within 1–2 business days.
Bath range (pre-orders): Ships by the date listed on the product page.

Australia: 3 - 7 business days
International: 7 - 14 business days

Yes, we’ll send a tracking link to your email as soon as your order is on its way.

We accept all major credit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and Afterpay.

If your order hasn’t shipped yet, email us at hello@augustthedoglounge.com and we’ll do our best to help.

Yes, we accept returns within 14 days of delivery for unused items in original packaging. View our full Returns Policy for more details.

If something arrives damaged or faulty, email us with your order number and a photo at hello@augustthedoglounge.com and we’ll sort it fast.

We're here to help. Reach out any time at hello@augustthedoglounge.com.